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SelectGSM.COM :: FAQ

FAQ (Frequently Asked Questions)

At SelectGSM Online Cellular Store we are committed to keep shopping secure safe and easy, provide NEW-RELEASED Models from all around world fast shipping, world-class customer service, low’s Competitive price this is our passion this is selectgsm.

All Prices quoted are In US dollars and alternative currency Canadian dollars ($CAN) All customers are billed in US dollars, The alternative price will provide you estimate Canadian dollars cost for our products.

All Cellular Phones are Brand-New, Not Used or Refurbish, manufacture unlock, SIM-Free, No Network or Operator logo or locks this means you can use our phones on any GSM Network Carrier Worldwide All Sales, Services, Products offered on this website are governed by the terms and conditions.

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Why Shop At SelectGSM

Why SelectGSM?

At SelectGSM we are committed to our customers, we understand that there are other online retailers that might sale the same products as we do but is customer service as important to them as it is to us? Do they Educate there customers with information necessary before making purchase?

We believe that an informed customer will make the right choose both on the product they are interested in and the company they choose to purchase it from. Here is small list of what we can offer you that may set us apart form others also to show you and provide you the assurance that your business is very important to us at SelectGSM.

15-Day Return Policy vs 7-Days of our competitors.
Extended CPS Warranty Plans - 100% Parts and Labor Coverage
Flat Rate Shipping Charge Anywhere in world.
Knowledgeable Staff to assist you with products they use on daily bases.
100% Customer Satisfaction - Your Satisfaction Is Our Number One Goal
After Business Hours Extended Live Chat Support, - Live Agents When You Need It The Most
Don't ever pay more then you should, Our prices are updated daily!
Online English Manuals & Support Files - Coming soon ....

We have worked extremely hard to provide Full specifications on all our products, we educated you before your purchase our product pages will cover everything you need to know before you make the smarter decision.

Cellular Compatibility

Cellular network operator compatiblity:

The following wireless network operators provide service over the GSM Network, If your wireless carrier is listed here all our mobile phones are compatible with your service, just remove your Sim-Card from your old phone and place it in to your new phone is as sample as that.



Currently there are 860 networks in 220 countries of the world that provide GSM Service, Our phones are compatible with them Click Here for full list You may also be Interested in the Frequencies each countries operates in before choosing the right phone, You can find that information on our WORLD GSM FREQUENCIES page with ranges for your reference.

Mobile phone travel/charger compatiblity:

Most of our phones come with (100-240V) charger some of our phones come with 220V travel chargers and no transformer is needed. We will provide you a compatible 2-pin/3-pin plug adaptor for use in your country

What is Unlocked/Unlock/SIM-Free:

The mobile phone is not locked to any gsm service providers. there is no service contract or commitment for minimum term contracts when you purchase phone from selectgsm. you can remove the simcard from your old or broken phone and place it in mobile phone purchased here and use the service as you would on any phone. if you dont have service plan contact GSM Service provider near your area for sim-card.

Payment Methods

Payment Methods

Credit Card: ( Visa, Mastercard, Amex, Discover, echeck )

Why Paypal?

Your sensitive financial information is securely stored on Paypal servers.
When you use PayPal to pay online, you only provide your credit card Information to paypal.
SelectGSM receive payment from PayPal without ever seeing your financial information.

Did you find us on Google? Buy your Items with GoogleCheckout

You can quickly and easily buy from SelectGSM.COM and many other stores across the web
If you've used GoogleCheckout before, all you need to do is provide your Checkout username and password to buy from us
When you buy with GoogleCheckout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorized purchases.
If you require more information on GoogleCheckout Click here for video

GoogleCheckout Instructions:

Add your Item to Cart.
View Your Cart, Click on the GoogleCheckout Logo.
Signup with GoogleCheckout to complete your purchase, or login if you have account with GoogleCheckout

Check: (Personal Check, Money Order, Company Check)

Only Accepted From Valid Canadian or USA Banks

(Requires 5 -10 business days to confirm payment)

Bank Transfer: (Bank Wire Transfer TT - Dealers & Wholesale Client Only)

Our Bank Account Information is send via email in PDF format.

(Requires 12 Hours - 48 Hours to confirm payment)

Technical Assistance

Technical Support

For technical support please contact the original manufacturer for assistance. SelectGSM doesn't provide technical support on products. if you require suppot related to your shopping account or the use of our shopping system please contact us support@selectgsm.com.

Manufactures Support Contact Numbers

Canada Customer Support Numbers:	US Customer Support Numbers:

1-905-568-6800 - LG	1-800-793-8896 - LG
1-888-226-6542 - Nokia	1-888-665-4228 - Nokia
1-800-461-4575 - Motorola	1-800-331-6456 - Motorola
1-800- 726-7864 - Samsung	1-800- 726-7864 - Samsung
1-866-766-9374 - Sony Ericsson	1-866-766-9374 - Sony Ericsson

Worldwide Support Numbers:

LG Worldwide - Click Here

Motorola Worldwide - Click Here

Sony Ericsson Worldwide - Click Here

Shipping Rate, Shipping Time, Shipping Type

Shipping Price, Shipping Options, Shipping Turnaround

At SelectGSM We make shopping both easy and simple all our customers benefit from our flat-rate shipping prices, in most cases you receive your package within 2 business days after dispatch, in most cases orders are process with in 24 hours and dispatched .

Mobile Cellular Phones:	$29.98
PDA Smart Phones:	$34.98
Accessories:	$4.98 - $14.98

This flat-rate, includes delivery/shipping anywhere in the world packages are shipped with the following services: FEDEX PRIORITY, UPS SAVER, DHL 2ND Day, packages should be expected to arrive with in 1-day to 2-business days, after dispatch.

After Payment is received could take up to 24 hours to process orders, please read order processing for more information. Please note we do not Ship to: Africa, Nigeria, Ghana, Uganda, India, Iran, Iraq, Indonesia, and Malaysia.

How To Order Item?

Order From SELECTGSM.COM

Thank you for your interest in placing order, its very easy to make purchase in our store

Click on the product you would like to purchase to view the full details.

Click on Add to cart
For Google-Checkout, Visa, Master Card, Discovery, Amex Click on the GoogleCheckout Icon at the top of the page.
For Quick Checkout , Click on checkout located under your shopping cart.
Follow the checkout screen process.

My Order Status

How To Check My Order Status?

Quick Status View Via Order Status Tool.

On the right Hand side of the web site you will find the Order Status Tool.
Enter Your Order Number For Example for Order Number #9999 you would Enter 9999
Click on Continue
Your Order Status Details Status and Tracking Number Will be Provided.

Invoice Order Status Tracking Number Login To Your SelectGSM Account.

Click On Order History
Click on All dates and Click on Search
From the Search Results Click on the Status of Order To via Full Invoice and Tracking Number

Order Proccessing Time

How Long Will It take to Dispatch My Order ?

All In stock Items are dispatched 24-48 hours after payment clears, If there are no address issues and your order is verified SelectGSM will dispatch your order the same day, we are open weekends and holidays, however orders are not process until the next business day. If paid by credit card, orders will only ship to your billing address, if you have provided address that is not the same as your credit card billing address, we may issue full refund and cancel your order with out notice.

Note: SelectGSM reserves the right to process and ship orders up to one week after invoice date if you didn't receive your order after this time chances are your payment needs to be confirmed, please contact our customer support over live chat, or by phone to verify your order, for dispatch.

Full verification maybe required by our staff, before dispach, Full refund will be issued for out of stock items, or out of stock items that we may not restock, we can not process any refund after 90days.

Order Cancellation

How Can I Cancel Or Change My Order?

You may request a cancellation of your order, to cancel your order please submit contact form quoting your web order number reference and reason for canceling. The contact form can be located Here. We will not be able to issue any refund for orders canceled after dispatch or after 48 hours.

This Cancellation Or Refund Request will not apply to Out of Stock Items, If you purchased out of stock Item and would like refund or more information on when your product will be available again Please Contact Us

After Dispatch or 48 hours: Refer to our 15-days money back guarantee

How long will it take to proccess refunds

Refund Process/Turnaround

In most cases you account would be refunded in 24 hours however SelectGSM reserves the right to take up to 48 hours before issuing any refund. Customer have up to 60 days to request any type of refund, after 60 days we will not be able to issue any refund.

Are your Products in Stock

Availabilities of Products and Prices

We understand that price and availability are two important factors Therefore, as the market changes daily, our product information will be updated at our web site simultaneously You don’t have to worry that you are paying too much for an item or buying an item that is no longer available.

All Products listed are in stock and ready to ship, any out of stock products are currently automatically removed from listing, until available again this means you only can view products on our web site that we have in stock, however since SelectGSM is wholesaler the stock and availability could change at anytime with out notice in event where you have placed an order for item that was in stock, but availability changed and is not in stock we will issue full refund.

Your Shopping Experience Feedback

Customer Feedback (Kudos/Complaint)

We pride ourselves in customer service, and we work extremely hard to achieve and maintain the highest level of customer and product support that we can. we are only an email away feedback [at] selectgsm.com your opinion and satisfaction is very valuable to us at SelectGSM we would like to hear any feedback that you may provide us!

If you have a serious complaint, please contact our customer service department immediately by email: support [at] selectgsm.com over the phone +1-647-476-2389 Ext: 0, We will do everything in our power to resolve any kind of problem that you may be encountering please let us help.

Can I pickup my order locally At your office

Do you have retail store? Can I pickup my phone?

We are an online based company and have cut considerably on retail overhead, All orders purchased on our web site are subjected to shipping, there is no local-pickup available, Only Wholesale Customers of 100 pcs and more can locally pickup there orders at our office's by appointment, we are online store and are required to have tracking numbers for all orders sold online.

Cellular Phone & Accessories Warranty

Manufacturer's Product Warranty

All our products are brand new, not refurbished or used, most items are imported from all around the world. our unique products are not manufacture warranted in North American, because the items are not sold in North America. most manufacturer's warranty their products to be free from defects for up to one year from the date of purchase. however there warranty is usually limited coverage for a limited time, with parts and labor carrying at separate lengths of coverage. For example, common manufacturer warranty of an electronic product might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

With respect to manufacturer warranty policy's all manufacturer warranty requests can be restricted by geographical constraints, The manufacturer determines in which country the item must be sent to for servicing. Note: Servicing country can be other then Canada, United States, United Kingdom.

Please do not contact us regarding manufactures warranty as SelectGSM have no relation with the phone manufacturers to repair or service the product, and all manufactures warranty are subjected to there own policy's and terms. all products are quality checked (QC) however If there is problem with you product on arrival please go to RMA - return material authorization to file (DOA) request.

Consumer Priority Service

12 month, 24 month or 48 month, Extended Warranty Protection

As protection and ease of mind we offer 12 month extended warranty and up to (4) years with in north america through Consumer Priority Service with service centers in both USA and Canada.

CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered If you have purchased extended warranty With in 15-days of you purchase and did not receive the extended warranty package please contact us at: sales@selectgsm.com. for all other extended warranty requests please refer to your CPS warranty package or contact CPS Toll Free at: 1-800-905-0443.

Consumer Priority Service is one of America's premier underwriters of aftermarket service plans primarily focused on consumer electronics and appliances. Our 100% comprehensive protection plans include both parts and labor.

Extended Service Plans:

This is our most common service plan option. Features include 100% parts and labor coverage, access to thousands of service centers nationwide, Zero deductible with a No Lemon Guarantee. This feature packed plan offers consumers a fantastic value at only a fraction on what the product it covers costs. With durations as long as five years after the manufacturer warranty expires, consumers can rest assured knowing that their product is guaranteed to function as intended for years to come. As always, if we can't fix an item, we will replace it.

For printable version of CPS repair plans & terms & conditions, please click here.
For Questions or information regarding CPS warranty please call: 1-800-905-0443
For any questions or detailed information regarding CPS warranty please email info@cpscentral.com

CPS Extended Warranty Package should be purchased with product for discounted price, or before 15-days of invoice after purchase at retail price. After 15-days from invoice date, the warranty package can not be purchased, All warranty purchases are subjected to CPS "Consumer Priority Service" Terms and Conditions.

15-Days Money Back Guarantee

15-DAYS MONEY BACK GUARANTEE

If you are not %100 satisfied with your purchased from SelectGSM Cellular Store within the first 15 calendar days from the date of your web Invoice SelectGSM will offer you full refund some conditions apply please read our return policy conditions:

Return Policy Conditions:

20% Restocking fee will apply
Product should be in brand new condition,
Cellular phone talk-time should not be more then 00:00 minutes
All Originally Included accessories and items should be in place, If items are missing you risk not getting full refund.

Brand new condition means that the device could be sold as new, there are no scratches, marks, or blemishes and the phone talk time is 0:00 Min It should contains all instruction books, cords, accessories, and any other items that were originally included with the product.

If the product is not in (acceptable return condition), The box is damaged or device has a talk time greater then 10 Min SelectGSM will Not accept the return and will Not authorize any refunds.

SelectGSM reserves the right to classify the condition of any product.

After 15 Calendar Days SelectGSM will not offer Any type of refund, credit or exchange.no returns will be accepted, The 15 Days Start from the date of Your Final Invoice and not the Date of Purchase or the date of Arrival.

For Instruction on how to return your Product Please See: RMA (Return Material Authorization)

RMA Return Material Authorization

The RMA Returns option should only be used for the following reasons:

Physical Damage (On Arrival)
Device Software Issues (On Arrival)
15-Day Money Back Guarantee (Invoice Date)

Exchange DOA/Defective Policy does not cover the following:

Physical damage due to Improper handling
Damage due to Acts of God
Damage for using accessories that are not specified in the user manual
Water damage
Network Issues like dropped calls, low signal
Software updates like flashing the phone.

Please send email to: rma@selectgsm.com with your email Include: The reason for return , Invoice number And the device IMEI Number on the back of your handheld.

Please allow 24 hours - 48 hours for your RMA Authorization to be processed, you will receive email which will include your RMA approval number and instructions for your return.

SelectGSM will automatically not accept any returns if at least one of the following conditions apply:

Sent back without the approval number.
The seals on the product have been tampered.
The IMEI on the phone has been removed or changed.
The software of the phone has been changed by means of flashing the OS, re-programming the phone, or any other alteration.

After receiving your approval number via email ship the item back To:

SELECTGSM.COM - RETURNS

110 WEST NINTH ST #360

WILMINGTON, DE 19801 USA

SELECTGSM.COM - RETURNS Canada

800 STEELES AVE, W, B10217

THORNHILL ON, L4J7L2 CANADA

PLEASE INCLUDE A COPY OF YOUR FINAL INVOICE WITH THE APPROVAL REF NUMBER

Please Note: returned shipping is customers full responsibility SelectGSM Is not responsible for shipping of any returned item, In case of DOA or software issues SelectGSM will cover the one way return shipping to the customer.

Custom Fees, Duties, Tariffs, or Taxes

Custom fees, duties, tariffs, or taxes

Dear valuable customers,

If you are from - UNITED STATES - you do not have to pay any taxes or custom fees.
If you are from - CANADA - there is no duties on mobile phones.

We can ship our products to the following conutries:

Australia, Austria, Belgium, Canada, Denmark, Dominica, Finland, France, Germany, Greece, Guam, Hungary, Iceland, Ireland, Italy, Japan, Martinique, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, South Korea, Sweden, Switzerland, Taiwan, United Kingdom, United States Venezuela. Our items ship Internationally there for there may be additional import fees taxes or duties, by the given country these fees vary by country and are not included in our prices.

If you require more information on duties/taxes or import fees. please contact your local customs office.

SelectGSM.COM: How To Use Quick Search

Product Quick Search

We have worked extremely hard to improve are search feature, and search option, our quick search option it very sanative to manufactures, for example if you would like to know all the sony ericsson phones that we have available for sale you just need to type the name sony ericsson and the search option will provide you with all sony ericsson in form of drop-down.

This Screen shot: is example of search for sony ericsson products, this way you have access to all sony ericsson phones available for sale in our shopping store.